Module 01 – ACCREDITED ITIL INTERMEDIATE – CSI
- Workbook (Pdf)
- Introduction To ITIL Intermediate
- ITIL Foundation Refresher
- ITIL Foundation Refresher Part 2
- CSI Scope And Objectives
- CSI Scope And Objectives Part 2
- CSI Principles
- CSI Principles Part 2
- 7 Step Improvement Process
- 7 Step Improvement Process Part 2
- 7 Step Improvement Process Part 3
- 7 Step Improvement Process Part 4
- CSI Techniques – Assessments
- CSI Techniques – Benchmarks
- CSI Techniques – Service Measurements
- CSI Techniques – Scorecard, SWOT And ROI
- CSI Techniques – CSI And Availability Mgmt
- CSI Techniques – CSI And Lifecycle Processes
- Organizing For CSI
- Technology Considerations For CSI
- Implementation And Communication
- Challenges, CSFs And Risks
- Exam Review Introduction
- Exam Review
- Exam Review Part 2
- Review Quiz (Number of attempts allowed: Unlimited)