Overview
Exam: CSSC Six Sigma Yellow Belt Certification Exam
Course Instructor: Ashley Hunt
Course Outline
01. What is Six Sigma?
- Data driven processes
- Defining Six Sigma
- Common principles
- Challenges of Six Sigma
02. Six Sigma history and application
- The development of statistical process control
- Continuous improvements
- Continued growth of Six Sigma
- Applying Six Sigma knowledge
03. Other process improvement and quality methods
- Formal quality and process improvements
- When to use Six Sigma
04. Lean Concepts
- The 7 Muda
- Other forms of waste
- Two type of Muda
- 55
- Just-in-time manufacturing
05. Basic Six Sigma concepts
- Standard deviation
- The Pareto principle
- Voice of the customer
- Basic metrics
06. Approaching a problem
- Problem functions: y=f(x)
- The 5 whys
- Creating a problem statement
07. What is a process
- Major process components
- Process owners
- Data reviews
- Defining process components: SIPOC (suppliers, inputs, process, outputs, and customers)
08. Quality Management
- Critical to quality characteristics
- CoQ (Cost of quality) and CoPC (Customer Operations Performance Centre)
09. Selecting the right projects
- Enterprise level project selection
- Project charter creation
- Building a Six Sigma team
- Timeline creations, scheduling and milestones
- Budget creation
10. Introduction to DMAIC (define, measure, analyze, improve, control) and DMADV (define, measure, analyze, design, verify)
- Define
- Measure
- Analyze
- Improve
- Control
- Design
- Verify
Skills Learned
After completing this online training course, students will be able to:
- Six Sigma history
- Process improvement and quality methods
- Lean concepts
- Six Sigma concepts
- Process components
- Quality management
- Ability to select the right projects
- DMAIC & DMADV