TOIT Training

Sales 101: Appointment Making

Sales 101: Appointment Making
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The first step in being a successful salesperson is to have someone to sell to. In this course, professional sales trainer Marisa Pensa walks you through the basics of getting sales appointments. This includes learning what you should say on the phone or in person, and also what not so say, whether on the phone or in person. You’ll also look at key techniques to help you make your phone calls more effective and worth your time. And you’ll also learn how knowing your numbers will help you strategize and use your time in the most effective way possible. 

What’s the best way to get past the gatekeeper and talk to decision makers? This course shows you what to say and what not to say, so you can successfully interface with people who can buy what you sell. This course offers key tips on how to get and maintain interest. This includes how to ask “ledge questions” to save a conversation that may be slipping away from you. 

  • 9 Sections
  • 1h 20m Duration
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Introduction to Appointment Making

Speaking to Decision Makers

The Importance of Scripts

The Appointment Making Process

The Five Categories of Objection

Repeat, Reassure, and Resume

Overcoming Objections: Part 1

Overcoming Objections: Part 2

Overcoming Objections: Part 3

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Course Includes

  • Explaining the essentials of appointment making 
  • Summarizing the model of appointment making  
  • Discussing how to answer a direct question or direct statement  
  • Identifying the five categories of objection 

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