• Windows 10 platforms and devices
  • Form factors
  • Purchasing considerations
  • Windows 10 editions and features
  • Windows 10 architecture
• Enterprise technical support structure
• The delegated administration model and tiered support
• Infrastructure and the desktop support environment
• Stages of an enterprise troubleshooting methodology
  • Incident reporting
  • Gathering information
  • Developing an action plan
  • Implementing the action plan
• Recording the resolution
• Task Manager
• Event viewer
• Reliability history
• Microsoft Message Analyzer
• Diagnostic and recovery toolset (DART)
• Steps recorder
• SysInternals tool suite
• Windows 10 startup architecture
  • Windows Boot Manager (BOOTMGR)
  • Windows OS Loader
  • Windows Resume Loader
• Windows 10 startup process
  • Cold startup
  • Windows 10 secure boot
  • Startup and recovery options
  • Recovery tools
  • Reset this pc
• BCD store configuration

• Advanced startup options
• OS services
• Identifying failed services
• Disabling services
• Overview of BitLocker
• BitLocker and TPMs
• Recovering a BitLocker encrypted drive
• BitLocker to go
• Device drivers and Windows 10
• Managing device drivers
• Startup device drivers
• Controlling driver installation with Group Policy
• Identifying hardware problems
• Troubleshooting USB devices
• Troubleshooting wireless devices
• Gathering hardware and driver information
• Device replacement
• Vulnerable device types
• Replacement guidelines
• Diagnosing memory
• Troubleshooting disk issues
• Reliability monitor
• Task Manager
• Resource monitor
• Overview of the registry
• Working in the registry
• Enabling remote desktop
• Configuring remote desktop
• Using remote assistance
• Group Policy settings for remote assistance
• Remoting with Windows PowerShell
• Configuration tools
• IPv4 settings
• IPv6 settings
• Network connection process
• Windows defender firewall
• Using IPsec in Windows 10
• Network troubleshooting process
• Troubleshooting wireless communication
• Troubleshooting IPv4 connectivity
• IPv6 considerations
• Tools for troubleshooting
• Overview of name resolution
• Troubleshooting name resolution
• Group Policy deployment options
• Order of processing
• Configuring the Group Policies processing options
• Filtering Group Policy
• Loopback policy processing
• Synchronous and Asynchronous processing
• Management tools
• Verification of GPO application
• Resolving GPO application issues
• Resultant set of policy (RSOP)
• Event viewer
• Resolving GPO application failures
• Authentication and authorization
• Account types
• Sign-in process in Active Directory Domain Services
• Sign-in process in Azure AD
• What are cached credentials
• Password policies
• User properties
• Locked accounts
• Local User profiles
• Roaming profiles
• Troubleshooting roaming profiles
• Folder redirection
• Troubleshooting folder redirection
• Synchronizing to the cloud
• UE-V in a domain for syncing user settings
• VPN Types
• Tunneling protocols
• Authentication methods
• Network policies and network access protection
• Troubleshooting VPNs
• Overview of direct access
• Components
• Connecting to the domain with direct access
• Troubleshooting direct access
• Types of permission
• Inheritance of permission
• Conditional access permissions
• File sharing in Windows 10
• Methods for sharing folders
• What is EFS?
• EFS and certificates
• Recovering encrypted files
• Implementing a recovery method
• Resolving common EFS problems
• Printer components
• Methods of installation
• Printer drivers
• Managing printer properties
• BYOD in modern IT
• Work folders
• External connectivity settings
• Syncing work folder on multiple devices
• Troubleshooting tools
• What is OneDrive
• OneDrive for business
• Resolving sync errors in OneDrive
• The Microsoft Store
• Managing access to the Store
• Sideloading apps
• Troubleshooting UWP apps
• Configuring assigned access
• Using AppLocker to control UWP
• Browser compatibility
• IE compatibility view
• IE enterprise mode
• Troubleshooting edge and Internet Explorer
• Volume activation
• The key hardware components
• Performance monitor
• Optimizing memory and disk
• Servicing branches and update types
• Update sources
• Configuring assigned access
• Managing updates
• Enabling file history in Windows 10
• Windows 7 backup and restore tool
• Previous version tab
• Using Azure backup
• Windows RE tools

Skills Learned

After completing this online training course, students will be able to:

• Describe the process for planning and using a Windows 10 troubleshooting methodology.

• Troubleshoot startup issues and operating system services on a Windows 10 device.

• Resolve issues that pertain to hardware devices and device drivers.

• Troubleshoot Windows 10 devices remotely.

• Troubleshoot issues that pertain to network connectivity.

• Troubleshoot client-configuration failures and issues with Group Policy Objects (GPOs).

• Troubleshoot issues related to user settings.

• Troubleshoot remote connectivity issues.

• Resolve issues that are related to accessing resources from devices that are domain-joined.

• These issues are not domain-joined.

• Troubleshoot issues that pertain to application installation and operation.

• Maintain a device that is running Windows 10.

• Recover a device that is running Windows 10.