TOIT Training

ITIL v4 Foundations

ITIL v4 Foundations
  • Overview
  • Curriculum
  • Reviews

Overview

This exciting and dynamic online training course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

  • 2 Sections
  • 33 Lessons
  • 9h Duration
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ITIL v4 Foundations Day 1

13 Lessons
  • Introduction to ITILv4 Course and Exam Objectives
  • Overview of ITILv4 and The Service Value System
  • Practice Questions: Overview of ITILv4 and The Service Value System
  • The 4 Dimensions of Service Management
  • Practice Questions: The 4 Dimensions of Service Management
  • What is a Service
  • Practice Questions: What is a Service
  • Providers and Consumers
  • Practice Questions: Providers and Consumers
  • The 7 Guiding Principles
  • Practice Questions: 7 Guiding Principles
  • The Continual Improvement Model
  • Practice Questions: The Continual Improvement Model

ITIL v4 Foundations Day 2

20 Lessons
  • The Service Value Chain
  • Practice Questions The Service Value Chain
  • ITIL Practices Overview
  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Monitoring and Event Management
  • Change Enablement
  • Service Desk
  • IT Asset Management
  • Service Configuration Management
  • Release Management
  • Deployment Management
  • Practice Questions ITIL Practices
  • Course Wrap-up

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