TOIT Training

CompTIA A+ (220-1102)

CompTIA A+ (220-1102)
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  • Curriculum
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This online instructor led training course provides the knowledge necessary to support basic computer hardware and operating systems in today’s business world.

In this course students will learn best practices in troubleshooting, networking and security across a variety of device types in order to support their organization and set the stage for their own IT careers. This course will boost students’ confidence to handle the most challenging technology problems more efficiently and will help build customer service and communication skills.

StormWind’s two part CompTIA A+ course covers the hardware and software objectives students must master in order to pass the 220-1101 exam and the 220-1102 exam, both of which are required to achieve the CompTIA A+ Certification. The A+ Certification is part of specialized certification tracks for corporations such as Microsoft, Hewlett-Packard, and Cisco. Many technology companies have made CompTIA A+ certification mandatory for their service technicians.

Exams 220-1102

  • 4 Sections
  • 106 Lessons
  • 18h Duration
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 Operating Systems

70 Lessons
  • Microsoft Windows Editions
  • Windows 10 editions
  • Feature differences
  • Upgrade paths
  • Microsoft command-line tool
  • Navigation
  • Command-line tools
  • Microsoft Windows 10 features and tools
  • Task manager
  • Microsoft Management Console (MMC)
  • Additional tools
  • Microsoft Windows 10 Control Panel utility
  • Internet options
  • Devices and printers
  • Programs and features
  • Network and sharing center system
  • Windows defender firewall Mail
  • Sound
  • User accounts
  • Device manager
  • Indexing options
  • Administrative tools
  • File explorer options
  • Power options
  • Ease of Access
  • Windows settings
  • Update and security
  • Personalization
  • Apps
  • Privacy
  • System
  • Network and internet
  • Gaming
  • Accounts
  • Microsoft Windows networking features
  • Workgroup vs Domain setup
  • Local OS firewall settings
  • Client network configuration
  • Establishing network connections
  • Proxy settings
  • Public vs private network
  • File explorer navigation
  • Metered connections
  • Installation and configuration concepts
  • OS requirements for applications
  • Distribution methods
  • Other considerations
  • Common Operating System (OS) types
  • Workstation Oss
  • Cell phone/tablet Oss
  • Filesystem types
  • Vendor life-cycle limitations
  • OS installation and upgrade
  • Boot methods
  • Types of installations
  • Partitioning
  • Upgrade considerations
  • Feature updates
  • Common features of macOS
  • Installation and uninstallation of applications
  • Apple ID and corporate restrictions
  • Best practices
  • System preferences
  • Features
  • Disk utility
  • Terminal
  • Force quit
  • Common features of Linux distributions
  • Common commands
  • Tools

 Security

26 Lessons
  • Security measures
  • Physical security
  • Physical security for staff
  • Logical security
  • Mobile device management (MDM)
  • Active directory
  • Wireless security
  • Protocols and encryption
  • Authentication
  • Malware
  • Tools and methods
  • Social engineering
  • Threats
  • Vulnerabilities
  • Basic security settings in Microsoft Windows
  • Defender antivirus (AV)
  • Firewall
  • Users and groups
  • Login OS options
  • NTFS vs share permissions
  • Run as administrator
  • Bitlocker
  • Encrypting file system (EFS)
  • Data-at-rest encryption
  • Password best practices
  • Account management

Software Troubleshooting

10 Lessons
  • Troubleshoot Windows OS
  • Common troubleshooting steps
  • Troubleshoot PC security issues
  • Common symptoms
  • Browser symptoms
  • 7-step process
  • Troubleshoot mobile OS
  • Troubleshoot mobile OS security
  • Security concerns
  • Common symptoms

Operational Procedures

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Course Includes

  • Identify basic features of Microsoft Windows editions
  • Use the appropriate Microsoft command-line tool
  • Use features and tools of the Microsoft Windows 10 operating system (OS)
  • Configure Microsoft Windows networking features on a client/desktop
  • Identify common features and tools of the macOS/desktop OS
  • Summarize various security measures and their purposes
  • Explain common social-engineering attacks, threats, and vulnerabilities
  • Use best practice procedures for malware removal
  • Explain basic change-management best practices
  • Implement workstation backup and recovery methods
  • Use remote access technologies

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