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Cisco CCNP Collaboration: CLICA v1.1

Cisco CCNP Collaboration: CLICA v1.1
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Overview

In this instructor-led Implementing Cisco Collaboration Applications v1.1 (CLICA) course students will learn collaboration applications, including single sign-on, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients.

This course prepares students for the Cisco CCNP Collaboration concentration exam – CLICA. Passing this exam along with the CCNP Collaboration core exam, CLCOR, will earn students the Cisco CCNP Collaboration certification.

 

  • 11 Sections
  • 30 Lessons
  • 0 Quizzes
  • 8h 30m Duration
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01. Configuring SSO for Cisco Unified Communications applications

5 Lessons 0 Quizzes
  • SSO overview 
  • Basic SSO configuration 
  • SSO authentication types 
  • SSO management 
  • OAuth 2.0 

02. Manager IM and Presence integration with Cisco Jabber

5 Lessons 0 Quizzes
  • Integrating Manager IM and Presence with Cisco Jabber 
  • Clusters 
  • Federation overview 
  • XMPP 
  • Cisco Jabber 

03. CUCM and Jabber functionality customization

4 Lessons 0 Quizzes
  • Customizing CUCM IMP and Cisco Jabber functionality 
  • Cisco Unified Communications services 
  • Custom configuration files 
  • Apple push notifications 

04. Compliance and archiving

1 Lesson 0 Quizzes
  • CUCM IMP service compliance and message archiving 

05. CUCM Manager IM and Presence troubleshooting

2 Lessons 0 Quizzes
  • Troubleshooting Cisco Unified Communications Manager IM and Presence service 
  • Other troubleshooting tools 

06. WebEx calling and messaging

1 Lesson 0 Quizzes
  • Overview of WebEx calling and messaging 

07. Cisco Unity Connection integration configuration and troubleshooting

4 Lessons 0 Quizzes
  • Configuring and Troubleshooting Cisco Unity Connection Integration 
  • Integrate and setup Cisco Unity Connection 
  • Clustering and deployment options 
  • Configuring and troubleshooting Cisco Unity Connection integration Networking 

08. Configuring and Troubleshooting Cisco Unity Connection Call Handlers

2 Lessons 0 Quizzes
  • Call handler 
  • Toll fraud  

09. CUC Troubleshooting

1 Lesson 0 Quizzes
  • Troubleshooting Cisco Unity Connection 

10. Advanced Cisco Unified Attendant Console

2 Lessons 0 Quizzes
  • Cisco Unified attendant console 
  • Requirements and integration 

11. Call recording and monitoring

3 Lessons 0 Quizzes
  • Implementing call recording and monitoring
  • SPAN based solutions
  • Cisco Unified Communications Manager Network-Based Recording and Monitoring

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Course Includes

  • Configure and utilize the Single Sign-On application
  • Describe Cisco Unity Connection
  • Configure on-prem Cisco Unified Instant Message and Presence
  • Configure call operation and rules in Unity Connection
  • Implement toll fraud prevention
  • Describe Cisco Unified Attendant Console
  • Configure and troubleshoot Cisco Jabber

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