- Understand the basic RF principles and characteristics
- Understand the WLAN security methods and access with differing client services
- Define the Cisco WLAN architecture and the underling infrastructure used to support it
- Understand Meraki Access Point specifications
- Direct management of Meraki APs
- Wireless security options in Meraki
- Basics of UCCE
- Installation and management of Finesse
- Basics of call scripting
- The basics of UCCX
- Resource management
- Basics of call scripting
- Describe the Service Provider network architectures, concepts, and transport technologies
- Describe the Cisco Internetwork Operating System (Cisco IOS®) software architectures, main IOS types, and their differences
- Implement Open Shortest Path First (OSPF) in the Service Provider network