Configure and utilize the Single Sign-On application Describe Cisco Unity Connection Configure on-prem Cisco Unified Instant Message and Presence
Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Describe the components and architectures of Cisco business video solutions Implement Cisco Unified Communications and Cisco Collaboration video endpoints Implement Cisco TelePresence video endpoints
Describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade Perform Cisco Unified Communications Manager initial configuration and user management Configure Cisco Unified Communications Manager to support on-cluster calling
Describe multisite deployment issues and solutions, and describe and configure required dial plan elements Implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback Implement bandwidth management and CAC to prevent oversubscription of the IP WAN
Troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level Troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway Troubleshooting issues with Call Setup
Voice messaging deployment Cisco Unified Presence features Troubleshooting mechanisms
The basics of how a CUCM cluster operates How to configure and modify media resources How to conference
How a network works Configure, verify, and troubleshoot a switch with VLANs and interswitch communications Implement an IP addressing scheme and IP services to meet network requirements
Describe and configure Cisco UCS Describe and configure Cisco data center virtualization Describe and configure Cisco data center networking
Learn what SDN networking is Know what a Spine/Leaf architecture is Understand what APIC and APIC-EM are
Describe the hardware options available in Cisco UCS Manage the UCS platform for the data center Configure UCS features for server virtualization