Business Skills Training Catalog – Communication Essentials
$49.00Read more
Overview: This course teaches students about business communication, verbal and non-verbal communication, written communication, electronic communication, communicating with graphics, and effectively working for your boss.
Course Modules:
Module 01 – Business Communication
(Duration:11m)
- Workbook (Pdf)
- Topic A: Identifying Basic Communication Techniques
- How Communication Works
- Listening Skills
- Perception
- ABC’s of Effective Communication
- Two Types of Communication
- Communication Methods
- Topic B: Formal and Informal Communication
- Formal Communication
- Informal Communication
- Lesson 01 Review
- Review Quiz (Number of attempts allowed: Unlimited)
Module 02 — Verbal and Non-verbal Communication
(Duration: 28m)
- Workbook (Pdf)
- Topic A: Describing Verbal and Non-verbal Communication
- Verbal Communication
- Non-verbal Communication
- Non-Communication
- Topic B: Understanding Body Language
- Body Language
- Stationary Features
- Body Posture Interpretations
- Active Features
- Topic C: Making Effective Presentations
- Presentation Basics
- Four P’s of Effective Presentations
- Types of Presentations
- Informational Presentations
- Demonstration Presentations
- Sales Presentations
- Presentation Verbal Etiquette
- Presentation Non-verbal Etiquette
- Topic D: Fundamentals of Productive Meetings
- What Makes a Meeting Ineffective?
- Guidelines for Managing Meetings
- Levels of a Meeting
- Guidelines for Participating in Meetings
- Closing a Meeting
- Lesson 02 Review
- Review Quiz (Number of attempts allowed: Unlimited)
Module 03 – Written Communication
(Duration: 13m)
- Workbook (Pdf)
- Written Communication
- Three Components of Written Communication
- Key Writing Elements
- Written Communication Development
- Constructing Subject Matter
- Gender in Business Writing
- Gender
- -neutral or Gender
- -equal Phrases
- Writing Your Document
- Common Errors that Require Proofreading
- Proofreading Techniques
- Lesson 03 Review
- Review Quiz (Number of attempts allowed: Unlimited)
Module 04 -Electronic Communication
(Duration: 19m)
- Workbook (Pdf)
- Electronic Communication
- Telephone Etiquette
- Cell Phone Etiquette
- Using Conference Calls
- Voice Mail Etiquette
- Email Etiquette
- Email Components
- Instant Messaging (IM)
- Inappropriate Use of Email
- Internet Etiquette
- Social Media Etiquette
- Lesson 04 Review
- Review Quiz (Number of attempts allowed: Unlimited)
Module 05 – Communicating with Graphics
(Duration: 10m)
- Workbook (Pdf)
- Topic A: Creating Graphics for Business Communication
- Basics of Graphic Communication
- Know Your Audience
- Keep it Clear
- Keep it Simple
- Keep it Readable
- Clear, Simple. Readable Bar Charts
- Topic B: Communicating Static Information
- Static Information
- Presenting Static Information
- Gathering Information
- Analyzing Information
- Topic C: Communicating Dynamic Information
- Dynamic Information
- Flowcharts
- Fishbone Diagram
- Lesson 05 Review
- Review Quiz (Number of attempts allowed: Unlimited)
Module 06 :Effectively Working for Your Boss
(Duration: 26m)
- Workbook (Pdf)
- Topic A: Representing Your Boss
- Anticipating Your Boss’s Needs
- Making Your Boss Look Good
- Keeping Your Boss Informed
- Topic B: Communicating Your Boss’s Decisions
- Explain the Decision
- Handling Feedback
- Topic C: Supporting Your Boss and Colleagues
- Characteristics of Effective Teams
- Strategies for Being Supportive
- Topic D: Building a Partnership with Your Boss
- Benefits of Partnering with Your Boss
- How to Build a Partnership with Your Boss
- Confronting Your Boss
- Handling Confrontations with Your Boss
- Lesson 06 Review
- Course Closure
- Review Quiz (Number of attempts allowed: Unlimited)
Training Final Exam
Are you ready to earn your certificate of completion?
- about 1.49 hours on-demand video
- 6 downloadable Pdf Workbooks
- Unlimited time access (During Membership)
- Access on mobile and Desktop
- Certificate of Completion
Course Features Include:
Expert Lectures
Learn on-demand from top instructors who are industry subject matter experts. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.Certificates of Completion
Upon completion of a series of courses you can earn a certificate of completion from Career Academy. Certificates of Completion will display your full name, course completed, as well as the date of completion. Students have the ability to print this out or save it digitally to showcase your accomplishment.PowerPoint Visuals:
Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides presented. These visuals are accompanied by an instructor voice-over to provide our students with a clear, efficient, and complete presentation of concepts.Professional Development Activities
Students are provided access to professional development activity files which allow for an individual to test out course theories and apply the knowledge they earned from the course.Review Quizzes
Once a course is completed, test your knowledge by taking our course review quiz! Students have the ability to retake any review quizzes as many times as they wish to ensure they understand the material or to improve upon their scores.Mobile Access
With our universal course player, you can learn from your computer, tablet as well as mobile devices. Keep up with your training on the go!
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