01: Introduction (2:09)
02: Understanding Sexual Harassment in the Workplace (10:27)
03: The “What” and “How” of Sexual Harassment (7:00)
04: Interactive Assessment #1 (2:07)
05: Sexual Harassment and the Law (7:38)
06: Knowing Your Rights (4:52)
07: Understanding Retaliation (3:57)
08: Knowing Your Responsibility (5:37)
09: Understanding Bystander Intervention (4:29)
10: Interactive Assessment #2 (5:00)
11: Recognizing Other Forms of Harassment (8:22)
12: Creating a Positive Work Environment (6:40)
13: Interactive Assessment #3 (3:45)
14: Course Conclusion (0:52)
15: Grin and Bear It (7:08)
01: Introduction (2:09)
02: Understanding Sexual Harassment in the Workplace (7:11)
03: The “What” and “How” of Sexual Harassment (7:00)
04: Interactive Assessment #1 (2:07)
05: Sexual Harassment and the Law (7:38)
06: Knowing Your Rights (4:52)
07: Understanding Retaliation (3:57)
08: Knowing Your Responsibility (5:37)
09: Understanding Bystander Intervention (4:29)
10: Interactive Assessment #2 (5:00)
11: Recognizing Other Forms of Harassment (8:22)
12: Creating a Positive Work Environment (6:40)
13: Interactive Assessment #3 (3:45)
14: Employee Course Conclusion (0:52)
15: Grin and Bear It (7:08)
16: Supervisor Introduction (1:19)
17: Designing Policies and Training (5:42)
18: Implementing Training (7:32)
19: Creating a Safe Zone (5:26)
20: Developing an Investigation Process (8:08)
21: Course Conclusion (0:46)
01: Introduction (10:57)
02: Diversity (9:28)
03: Ethics (12:09)
01: Exploring the New Manager Skill Set (4:58)
02: Setting SMART Goals (7:56)
03: Understanding Leadership and Power (5:02)
04: Five Best Practices: Model the Way (6:05)
05: Five Best Practices: Inspire a Shared Vision (5:36)
06: Five Best Practices: Challenge the Process (7:11)
07: Five Best Practices: Enable Others to Act (4:32)
08: Five Best Practices: Encourage the Heart (7:41)
01: Understanding Delegation (3:53)
02: Qualities of a Good Delegator (3:47)
03: Developing a Plan (3:42)
04: Honing Your Skills (3:50)
05: Seeking Cooperation (4:16)
06: Enabling Your Team (4:18)
07: Task Management Tools (6:38)
01: Introduction to Appointment Making (8:29)
02: Speaking to Decision Makers (4:44)
03: The Importance of Scripts (12:12)
04: The Appointment Making Process (12:03)
05: The Five Categories of Objection (7:38)
06: Repeat, Reassure, Resume (5:26)
07: Turnarounds for Happy Now, Not Interested, and Too Busy (11:14)
08: Turnarounds for “Just Send Info” (5:21)
09: Turnarounds for Direct Statements/Questions (9:55)
1: Introduction (10:49)
1A: “Average Joe” (3:52)
1B: “Innovation Starters” (6:49)
1C: “Average Joe” Ad Examples (9:04)
1D: “Better-Than-Average-Joe” Ads (10:25)
1E: Wrapping Up Average Joe (8:45)
2A: The Platitude Trap (5:21)
2B: The Reticular Activating System (8:38)
2C: Activators (8:04)
2D: Hot Buttons (11:22)
3A: Right Message, Wrong Time (9:25)
3B: Educational Spectrum (10:18)
3C: Choose Your Category (10:25)
3D: Right Message, Wrong Time Wrap Up (7:04)
4A: Ignoring Future Buyers (6:40)
4B: Reports, Part 1 (8:14)
4C: Reports, Part 2 (10:07)
5A: Mistake #5, Stopping Short (7:23)
5B: Accelerated Discontentment (15:17)
5C: Wall Drugging (10:02)
6A: Conclusion (5:50)
01: Introduction (2:35)
02: Search Engine Optimization (SEO) (9:53)
03: Black Hat vs Gray Hat vs White Hat (5:33)
04: Pay-Per-Click (PPC) (11:32)
05: Social Media (9:43)
05b: Social Media, Part 2 (10:36)
06: Your Website as A Marketing Tool (10:54)
07: Email Marketing (11:17)
08: Blogging (7:12)
09: Planning Your Online Marketing Strategy (6:00)
01: Introduction (2:09)
02: Understanding Sexual Harassment in the Workplace (7:11)
03: The “What” and “How” of Sexual Harassment (7:00)
04: Interactive Assessment #1 (2:07)
05: Sexual Harassment and the Law (7:38)
06: Knowing Your Rights (4:52)
07: Understanding Retaliation (3:57)
08: Knowing Your Responsibility (5:37)
09: Understanding Bystander Intervention (4:29)
10: Interactive Assessment #2 (5:00)
11: Recognizing Other Forms of Harassment (8:22)
12: Creating a Positive Work Environment (6:40)
13: Interactive Assessment #3 (3:45)
14: Employee Course Conclusion (0:52)
15: Grin and Bear It (7:08)
16: Supervisor Introduction (1:19)
17: Designing Policies and Training (5:42)
18: Implementing Training (7:32)
19: Creating a Safe Zone (5:26)
20: Developing an Investigation Process (8:08)
21: Course Conclusion (0:46)