- Troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level
- Troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway
- Troubleshooting issues with Call Setup
- Voice messaging deployment
- Cisco Unified Presence features
- Troubleshooting mechanisms
- The basics of how a CUCM cluster operates
- How to configure and modify media resources
- How to conference
- How a network works
- Configure, verify, and troubleshoot a switch with VLANs and interswitch communications
- Implement an IP addressing scheme and IP services to meet network requirements
- Describe and configure Cisco UCS
- Describe and configure Cisco data center virtualization
- Describe and configure Cisco data center networking
- Learn what SDN networking is
- Know what a Spine/Leaf architecture is
- Understand what APIC and APIC-EM are
- Describe the hardware options available in Cisco UCS
- Manage the UCS platform for the data center
- Configure UCS features for server virtualization
- Understand the basic RF principles and characteristics
- Understand the WLAN security methods and access with differing client services
- Define the Cisco WLAN architecture and the underling infrastructure used to support it
- Understand Meraki Access Point specifications
- Direct management of Meraki APs
- Wireless security options in Meraki
- Basics of UCCE
- Installation and management of Finesse
- Basics of call scripting
- The basics of UCCX
- Resource management
- Basics of call scripting
- Describe the Service Provider network architectures, concepts, and transport technologies
- Describe the Cisco Internetwork Operating System (Cisco IOS®) software architectures, main IOS types, and their differences
- Implement Open Shortest Path First (OSPF) in the Service Provider network